WA Polybutylene Industry Response - LDU
Homeowner Resources
Pairing Instructions
Phyn LDUs are smart home devices requiring a Wi-Fi connection to work properly. If you are connecting your device to Wi-Fi please use this step-by-step guide!
First 30 Days Guide
Phyn LDUs are true AI product and have a short learning period when they are first installed. Use this handy guide to better understand the tech at your fingertips Phyn Plus!
Homeowner FAQs
This guide provides instructions on the basic operations of owning a Phyn Leak Detection Unit, such as manually opening or closing the shutoff valve or factory resetting your device.
Installer Guide
The installer guide provides instructions on how to properly install a Phyn LDUs. Your installer should use this as visual reference with simple to follow instructions.
Two models, same experience! Phyn Plus & Phyn Protect are similar models and both have the same leak identification technology. Phyn Protect models are manufactured with lighter grey shell.
Phyn Plus Homeowner's Guide
This guide provides instructions on the basic operations of owning a Phyn Plus, such as manually opening or closing the shutoff valve or factory resetting your device.
Phyn Protect Homeowner's Guide
This guide provides instructions on the basic operations of owning a Phyn Protect, such as manually opening or closing the shutoff valve or factory resetting your device.
Phyn Plus Spec Sheet
Phyn Protect Spec Sheet
Meet Phyn's LDUs
Tired of worrying about hidden water damage? Meet Phyn LDUs, Plus and Protect, your new smart home essential. This innovative device uses advanced technology to monitor your water usage, help detect leaks, and even automatically shut off the water to prevent costly disasters.
With Phyn LDUs, you'll enjoy peace of mind, save money on water bills, and protect your property. Let's dive into how this amazing product can revolutionize your home!
One device, whole home protections
Other water monitors require you to place multiple sensors around the home where you think leaks are likely to occur. One Phyn LDU in a single location is all you need to monitor your entire home's water system for leaks.
How Phyn LDUs Works
Key Features
KEY FEATURES: PLUMBING CHECKS
Keep your home watertight
Turn off water at the main, run Phyn’s Plumbing Check feature and in minutes you can detect a range of hidden flaws like poor seals and pinhole leaks in your water system.
KEY FEATURES: REMOTE SHUTOFF
Turn off your tap, with a tap
The Phyn app lets you shut off your water from anywhere, giving you the peace of mind that if there’s a leak when you’re away from home, you can now stop it.
KEY FEATURES: LEAK ALERTS
Get alerted to leaks
SMS or push notifications from the free Phyn app alert you at the first sign of a possible issue and can connect you to a plumber in minutes.
KEY FEATURES: MULTI-PROPERTY
Monitor multiple properties
Monitor water use and receive leak alerts for up to 6 properties from one account in the Phyn app.
KEY FEATURES: PRE-FREEZE WARNINGS
Prevent frozen pipe bursts
Get notified before freeze conditions set in, giving you precious time to take action and avoid damage from frozen pipes.
KEY FEATURES: WATER USE
Unparalleled water insights
Get ahead of your water bills. Monitor how much water your family is using monthly, daily, and even hourly in the Phyn app.
KEY FEATURES: WATER USE PLUS
Stay on top of your water use
Track and view your water use daily and monthly and see how your home compares to others. Over time, Phyn learns gives you insights into your water usage down to each fixture.
Plumbing Checks
Remote Shutoff
Leak Alerts
Multi-Properties
Pre-Freeze Warnings
Water Use
Water Use Plus
Contact
If you are experiencing a leak please contact a plumber to address the issue.
If you’d like to learn more about Phyn, there is a full knowledge base available in help center at phyn.com/help-center.
Phyn technical support can be contacted at 1800 203 446 from 8 am to 5 pm Monday through Friday AWST.
FAQ
The Phyn unit must be installed by a licensed plumber
We recommend that Phyn LDU be installed on pipes no larger than 1 ¼ inches.
Phyn LUDs have a 1” NPSM male threaded ends.
Absolutely! Phyn LDUs have been installed on many homes with wells.
Once installed and paired, Phyn will learn how you normally use water in your home. After this initial learning period, which is different for every home, it will unlock the ability to turn off your water automatically in the when abnormally high flow is detected. Phyn will always send you an alert first when a potential leak is detected, and will give you the power to turn off your water remotely using the free Phyn app.
If you have a fire sprinkler system that is standalone and is on its own branch of pipes (not integrated into the same pipes that deliver water to your fixtures) then Phyn can be installed as long as it is placed after where your sprinkler line branches off. Phyn LDUs should not be installed where it will interfere with your fire sprinkler operation.
Yes. You will need an electrical outlet within 3 meters of where the device is installed (we recommend a RCD equipped outlet). Phyn LDUs comes with a 3 meter power cord.
Phyn LDUs will remain in the state it was in when the power is lost. It will not turn off your water unless it was already in the closed position. In the event of power loss, you can use the manual shut off tool included on the mounting bracket to turn your water on and off.
Yes. If your Phyn LDU is able to be installed so that it is “before” your irrigation lines, then your irrigation will be monitored for leaks and usage.
Phyn LDU is installed on the main water line, right after your water meter or where the water enters your home and before your pipes split off to the various rooms and fixtures of your home.
If your installation location is out of the range of your home’s Wi-Fi, Phyn LDUs have a universal antenna port located on the bottom of the unit. Any external antenna can be plugged into this port to improve your Wi-Fi reception.
Phyn Plus and Phyn Protect are have the same technology and provide the same level of leak detection and water monitoring. They do come in different colors. Protect has a lighter grey outer shell.
What to do when your water is turned off by Phyn.
DISCLAIMER
Phyn Smart Water monitoring solutions are engineered to deliver reliable and advanced leak detection across a wide range of scenarios, offering you peace of mind by alerting you to potential water issues early. Our solutions are designed to detect various types of water leaks within a property, leveraging state-of-the-art sensor and AI technology to provide unparalleled performance. However, while Phyn sets the industry standard for leak detection, no system today is perfect, and there may be instances where not every leak can be detected.